1. Information We Collect

Information you provide

We may collect information that you voluntarily provide when you contact us, request information, engage our services, create an account, submit a support request, or otherwise communicate with us. This information may include:

• Name, company name, job title, email address, and other contact information;
• Business information and details related to your inquiry or requested services;
• Account credentials and profile information, where an account is offered;
• Communications, support requests, feedback, and other content you send to us;
• Billing or transaction information where paid services are provided.

Information collected automatically

When you access the Services, we and our service providers may automatically collect certain technical and usage information, such as:

• IP address, browser type, device type, operating system, and language settings;
• Pages viewed, links clicked, referring website, access times, and general usage activity;
• Device identifiers, diagnostic information, crash data, and performance information;
• Approximate location derived from an IP address.

Cookies and similar technologies

We may use cookies, pixels, local storage, and similar technologies to operate the Services, remember preferences, understand usage, maintain security, and improve performance. Your browser may allow you to block or delete cookies, although doing so may affect certain website functions.

2. How We Use Information

We may use information for the following business purposes:

• To provide, operate, maintain, and improve the Services;
• To respond to inquiries and provide customer or technical support;
• To create and manage accounts, projects, and client relationships;
• To process transactions and administer contractual services;
• To personalize functionality and understand how the Services are used;
• To protect the security, integrity, and availability of our systems;
• To prevent fraud, misuse, unauthorized access, and other harmful activity;
• To comply with legal obligations and enforce our agreements;
• To send service-related notices and, where permitted, business communications.

3. How We Share Information

We do not sell personal information for money. We may disclose information in the following circumstances:

• Service providers: Vendors that support hosting, analytics, communications, payment processing, security, customer support, and other business operations.
• Business clients: Where our Services are provided on behalf of a business customer and disclosure is necessary to deliver the requested service.
• Legal and safety purposes: When reasonably necessary to comply with law, legal process, government requests, protect rights or safety, investigate fraud, or enforce agreements.
• Business transfers: In connection with a merger, financing, acquisition, reorganization, sale of assets, or similar corporate transaction.
• With your direction or consent: When you request or authorize the disclosure.

4. Mobile Applications and Software Products

A mobile application or software product provided by ASTR Holdings may collect additional information depending on its features, permissions, integrations, and third-party software development kits. Any app-specific disclosures, permission prompts, App Store privacy information, and Google Play Data Safety disclosures are intended to supplement this Privacy Policy.

We only request access to device functions or personal information when reasonably necessary to provide the requested functionality. The specific data practices of each product must be accurately described in its store listing and in any in-app notices.

5. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing the Services, maintaining business and transaction records, resolving disputes, enforcing agreements, and meeting legal, accounting, security, or compliance requirements. Retention periods may vary depending on the type of information and the context in which it was collected.

6. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. However, no electronic transmission or storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security.

7. Your Privacy Choices

Depending on your location and applicable law, you may have the right to request access to, correction of, deletion of, or a copy of certain personal information. You may also have the right to object to or restrict certain processing and to withdraw consent where processing is based on consent.

To submit a privacy request, email info@astrholdings.com. We may need to verify your identity before completing a request. We will respond in accordance with applicable law.

You may opt out of non-essential marketing emails by using the unsubscribe instructions in the message or by contacting us. You may still receive transactional, administrative, or service-related communications.

8. Account and Data Deletion

If a Service allows users to create an account, users may request deletion of their account and associated personal information by contacting info@astrholdings.com. We may retain information where required or permitted for legal, security, fraud prevention, dispute resolution, or legitimate business recordkeeping purposes.

9. Third-Party Services and Links

The Services may contain links to or integrations with third-party websites, platforms, or services. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing information to third parties.

10. Children's Privacy

The Services are intended for businesses and adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so that we can take appropriate action.

11. International Users

ASTR Holdings is based in the United States. If you access the Services from another country, your information may be processed and stored in the United States or other jurisdictions where our service providers operate. Privacy laws in those jurisdictions may differ from those in your country.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the revised policy on this page and update the effective date. Your continued use of the Services after an update is subject to the revised policy.

13. Contact Us

For questions, privacy requests, or concerns regarding this Privacy Policy, contact: